Privacy Policy

LeadWave LLC
Effective Date: May 12, 2026

LeadWave LLC (“LeadWave,” “we,” “us,” or “our”) provides website design, automation systems, customer communication tools, online lead capture, appointment-related workflows, review request automations, AI-assisted business tools, and related digital services for local businesses.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, use our services, submit forms, receive messages through systems we manage, or interact with websites, forms, automations, inboxes, review requests, or AI-enabled tools operated by or on behalf of our clients.

Important Notice Regarding Text Messaging Data

LeadWave LLC does not sell, rent, or share customer SMS opt-in information, including mobile phone numbers, consent records, opt-in timestamps, or text messaging consent data, with affiliates or third parties for marketing or promotional purposes.

Text messaging originator opt-in data and consent information is kept confidential and is used only as necessary to provide the messaging services requested or consented to, including message delivery, compliance, support, troubleshooting, and related service operations.

1. Information We Collect

We may collect the following types of information depending on how you interact with LeadWave, our website, our services, or systems we manage for our clients.

Personal Information

We may collect personal information such as:

• Name

• Email address

• Mailing or business address

• Business name

• Job title or role

• Information submitted through contact forms, booking forms, lead forms, surveys, or chat widgets

• Payment or billing-related information when purchasing services or requesting paid work

• Communication preferences

• SMS, email, or other communication consent records, including timestamps and opt-in source

Customer and Business Communication Information

We may collect or process records related to:

• Website inquiries

• Service requests

• Appointment requests or reminders

• Missed call text-back automations

• Customer conversations through all-in-one inboxes or communication tools

• Email, SMS, phone, web chat, form submissions, or other customer interactions

• Internal notes, tags, pipeline stages, and follow-up activity

• Customer feedback and review request responses

Website and Usage Information

When you visit our website or websites we build or manage, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral source

• Form activity

• Website usage patterns

• Cookie and tracking data

• Analytics and performance data

AI and Automation Interaction Data

If you interact with AI-assisted tools, automated workflows, chatbots, voice bots, or other automated systems operated by LeadWave or configured for our clients, we may collect or process information provided during those interactions. This may include conversation content, inquiry details, appointment information, contact details, and other information you choose to provide.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve our services

• Build, host, optimize, and maintain websites or landing pages

• Respond to inquiries and service requests

• Capture and route leads for our business or our clients

• Send appointment reminders, follow-ups, confirmations, and customer support messages

• Operate missed call text-back automations

• Support all-in-one inboxes and customer communication systems

• Send review request messages when appropriate

• Process transactions, invoices, quotes, and payments

• Maintain records of consent, opt-ins, opt-outs, and communication preferences

• Improve website functionality, analytics, and user experience

• Troubleshoot technical issues

• Protect against fraud, spam, abuse, or unauthorized access

• Comply with legal, regulatory, and contractual obligations

3. SMS Messaging and Communication Consent

By providing your mobile number and opting in to receive text messages, you agree to receive SMS messages related to the services, inquiries, appointments, transactions, or communications you requested.

Message types may include, but are not limited to:

• Appointment reminders

• Booking confirmations

• Missed call follow-ups

• Customer support messages

• Service updates

• Review request messages

• Follow-up messages related to your inquiry or requested service

Message frequency may vary depending on your interactions with LeadWave, our clients, or the services you request.

Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

Opt-In and Consent

You will only receive SMS messages when you have provided consent or when messaging is otherwise permitted by applicable law. We may maintain records of opt-in actions, including the date, time, source, and method of consent.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a final confirmation message. You will not receive further SMS messages unless you re-opt in.

Help Instructions

You may reply HELP for assistance or contact us by email at:

[email protected]

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers only as needed to deliver, support, secure, or manage the text messaging services. This may include SMS providers, communication platforms, compliance vendors, customer support tools, or other service providers acting on our behalf.

All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent, which will not be shared with third parties for marketing or promotional purposes.

4. Customer Feedback and Review Requests

LeadWave may provide automated review request and customer feedback systems for our clients.

As part of these systems, a customer may receive a message asking for feedback, a satisfaction rating, or a review. The system may collect feedback responses, send review request links when appropriate, and route customer concerns to the business so the business can review the concern and respond directly.

We may collect and process feedback responses, ratings, message replies, customer contact information, timestamps, and related communication records in order to operate these review request and feedback systems.

LeadWave does not use this information to sell personal data. The information is used to provide the requested automation service, support our clients’ customer communication workflows, improve service quality, and maintain records of customer interactions.

5. AI-Assisted Tools and Voice Automation

LeadWave may use or provide AI-assisted tools, including chat automation, workflow automation, customer support assistance, lead intake tools, and future AI voice bot capabilities.

When you interact with these tools, information you provide may be processed by LeadWave and/or trusted technology providers in order to respond to your inquiry, route your request, book appointments, answer questions, or assist with customer service.

AI-assisted systems may not always be perfect. Users should avoid submitting sensitive personal information unless necessary for the specific service being requested.

6. Information Sharing and Disclosure

We do not sell, rent, or trade personal information.

We may share information only in limited circumstances, including:

Service Providers

We may share information with trusted third-party vendors who help us operate our business and provide services. These may include:

• Website hosting providers

• CRM and automation platforms

• Email and SMS communication providers

• Payment processors

• Scheduling or appointment tools

• Analytics providers

• AI technology providers

• Customer support and communication platforms

• Security, compliance, or troubleshooting vendors

These providers are permitted to use information only as necessary to provide services to us or on our behalf.

Clients We Serve

When LeadWave operates websites, forms, automations, inboxes, review request systems, or communication tools on behalf of a client, information submitted by that client’s customers may be shared with the client so they can respond to inquiries, provide services, manage appointments, follow up with leads, or handle customer support.

Legal Compliance

We may disclose information if required to do so by law, legal process, court order, subpoena, government request, or when we believe disclosure is necessary to protect our rights, users, clients, business, safety, or property.

Business Transfers

If LeadWave is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction. If that happens, we will take reasonable steps to ensure information remains protected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. These may include:

• Secure access controls

• Password-protected systems

• Limited access to sensitive information

• Encryption where appropriate

• Vendor security reviews where practical

• Monitoring for unauthorized access or misuse

• Data backup and recovery practices

• Internal procedures for handling personal information

However, no method of transmission over the Internet, electronic storage, SMS communication, or digital processing is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, enforcing agreements, and supporting security or fraud-prevention efforts.

Retention periods may vary depending on the type of information, the nature of the service, client needs, legal requirements, and operational requirements.

9. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar tracking technologies to:

• Analyze website traffic

• Understand visitor behavior

• Improve website performance

• Remember preferences

• Measure the effectiveness of marketing or website content

• Improve user experience

• Diagnose technical issues

You can control cookies through your browser settings. Disabling cookies may limit certain website functionality.

10. Third-Party Websites and Platforms

Our website, client websites, messages, forms, or automations may contain links to third-party websites or platforms, including Google, social media platforms, scheduling tools, payment processors, review platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. We encourage you to review their privacy policies before submitting information.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of marketing emails

• Opt out of SMS messages by replying STOP

• Withdraw consent for future communications

• Request information about how your data is used

• Ask questions about our privacy practices

To make a privacy request, contact us at:

[email protected]

We may need to verify your identity before fulfilling certain requests.

12. Children’s Privacy

Our services are intended for businesses and general audiences. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after updates are posted means you acknowledge the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

LeadWave LLC
Email: [email protected]
Website: getleadwave.com

By using our website, submitting information, communicating with us, or interacting with services operated by LeadWave or on behalf of our clients, you acknowledge this Privacy Policy.